Privacy policy

Privacy Policy

Last updated: 20 September 2026

At Healora, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Who We Are

Healora is operated by:

[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
Email: support@gethealora.co.uk

Information We Collect

Depending on how you interact with Healora, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and transaction information
  • Products purchased or viewed
  • Customer support communications
  • IP address
  • Browser and device information
  • Website activity and interaction information
  • Advertising and attribution identifiers
  • Cookie and similar technology identifiers

Full payment card details are generally processed directly by Shopify and the payment providers available at checkout rather than stored directly by Healora.

How We Use Your Information

We may use personal information to:

  • Process and fulfil your orders
  • Process and verify payments
  • Arrange delivery
  • Send order and delivery updates
  • Provide customer service
  • Handle returns, refunds and disputes
  • Protect our store against fraud and misuse
  • Operate, maintain and improve our website
  • Measure website and advertising performance
  • Understand the effectiveness of marketing campaigns
  • Comply with legal, tax and accounting obligations
  • Send marketing communications where permitted by applicable law

Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where there is an appropriate lawful basis.

Depending on the activity, this may include:

  • Contract: where processing is necessary to fulfil your order
  • Legal obligation: where we are required to retain or provide information by law
  • Legitimate interests: where appropriate for operating, protecting or improving our business
  • Consent: where consent is required for a particular type of processing

Cookies, Pixels and Advertising Technologies

Our website may use cookies, pixels, scripts, server-side event technology and similar tools for website functionality, analytics, advertising attribution and performance measurement.

We currently use Meta technologies, including the Meta Pixel and Meta Conversions API, to help us understand website visits, interactions and the effectiveness of our advertising.

Information processed through these technologies may include browser and device information, IP address, website interactions, event information and advertising identifiers such as Meta browser identifiers where available.

Shopify

Our online store and checkout are powered by Shopify. Shopify processes information required to provide ecommerce, checkout, payment, security and related store functionality.

Payment Providers

Payments may be processed by Shopify Payments and/or other payment providers displayed at checkout.

Those providers may process payment and fraud-prevention information in accordance with their own privacy policies.

Service Providers

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • Ecommerce and hosting providers
  • Payment processors
  • Fulfilment and delivery providers
  • Customer service providers
  • Fraud prevention and security providers
  • Analytics and advertising providers
  • Professional advisers

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable law requires safeguards for an international transfer, appropriate safeguards will be used where required.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Your Privacy Rights

Depending on applicable UK data protection law, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Erasure in certain circumstances
  • Restriction of processing in certain circumstances
  • Data portability where applicable
  • Objection to certain processing
  • Withdrawal of consent where processing relies on consent
  • Objection to direct marketing

To exercise a privacy right, email: support@gethealora.co.uk

We may need to verify your identity before completing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to resolve the matter.

You may also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Marketing Communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting us.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will always be published on this page with an updated date.

Contact Us

For privacy questions or requests:

Healora Customer Support
Email: support@gethealora.co.uk